Frequently Asked Questions

Why do computer networks need to be managed?

Computers are just like cars. If you don’t change the oil, change the filter, rotate the tires, flush the transmission, and perform other regular maintenance on your car, it will eventually break down and cost you FAR MORE to repair than the cost of basic maintenance. On a computer network, certain maintenance checks need to be done daily (like virus updates and spam filtering), weekly (like system backups and a spyware sweep), monthly, quarterly and yearly to prevent and mitigate problems like hardware failure and data loss.

Do you outsource your helpdesk?

We provide our own in-house helpdesk and make sure the folks helping you are certified, friendly and helpful. We consider this one of the most important aspects of customer service. Plus, we feel it’s important to keeping your data secure.

Why do you insist on remote monitoring?

Our remote network monitoring system watches over your network to constantly look for developing problems, security issues and other problems so we can address them BEFORE they turn into bigger problems or worse, technology disasters.